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Last week the Council for | |
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Last week the Council for Excellence in Government released a report on the attitudes and expectations of eGov. The study found that half of all Americans and 75% of all Internet users have interacted on some level with an eGov website. The research found that those performing tasks, like renewing their drivers licence, were easier online, which is a pretty obvious conclusion. Actually, all the findings were obvious - users would like to complete tedious tasks (like filing taxes, and paying parking tickets) online, they felt eGov would only get better over the course of years, but there were some privacy issues. Still, it is sometimes worthwhile to do a survey like this to confirm that end-users and developers are actually on the same page as far as expectations and desires. |
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Posted by michael at 8:47 PM | categorized in: Reports & Surveys , U.S. , Websites | |
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