A couple days ago I wrote about how eGov initatives have yet to save the time and money they've promised. Well, I just ran across this article that says the problem aren't the initiatives themselves, but rather that not enough people know about them to make them viable alternatives to traditional interaction methods. This is another one of those polls/reports that for sets out to prove an obvious idea - that the more people who know about something, the more people will use it. I usually think these polls are silly, until it was pointed out to me that until someone takes the time to do this kind of report, the only thing you have to make your case to managers is your opinion. With budgets getting slashed so harshly, a report like this can assure your project can get the marketing budget it'll need to make the project worthwhile.

Here is a direct link to the official GSA report.